Customer Relations Officer - Service Access

Location: Adelaide

Are you a dynamic and committed professional with a passion for helping people to turn their potential into reality?

Would you enjoy the challenges and learning opportunities presented by working in South Australia's recognised leader in autism, Autism SA?

If so, come and join a dynamic and transforming organisation that supports individuals on the autism spectrum, their families and carers, enabling them to be true to themselves, and to be brilliant.

Autism SA has a strong legacy of being a recognised leader for helping individuals on the autism spectrum and their families in Australia. People on the autism spectrum are at the centre of everything we do. Our expert team delivers a range of individualised and person centred services and support, train professionals and follow evidence based practice. With the biggest social reform for the disability sector among us, Autism SA is further embracing the opportunity for new, different and innovative ways of providing responsive and adaptable services.

We are now seeking to employ a Customer Relations Officer as a part of the Service Access team to join the Autism SA family for a 12 month contract, with the possibility of extension.

If working with us would inspire you to jump out of bed each morning, contact us!

The Customer Relations Officer – Service Access will be responsible for but not limited to :

  • Providing a professional, responsive first point of contact for all stakeholders
  • Providing a follow-up service in order to ensure documentation and information is obtained and correctly managed and controlled
  • Conducting periodic audits to ensure documentation is received and correctly recorded


  • Providing support and clear and concise information
  • Working in a fast paced, complex service environment
  • Working in a customer service environment with a range of stakeholders


  • Experience in the not for profit sector
  • Experience in the allied health or disability sector

This position is a 12 month fixed tern contract with the possibility of extension.

The position will be based in Netley.

For more information about this role, please contact Kristy Hage, Senior Service Access Officer:

For a copy of the position description please contact Human Resources:

Applications including a CV, statement addressing the position description and the contact details of 3 referees are required.

Only applications received via our e-Recruitment website or Seek, including the answers to the shortlisting questions, will be considered.  

Significant staff benefits are available under Autism SA’s current Enterprise Agreement including salary packaging.

Appointment is subject to a satisfactory DSCI screening child-related Employment screening and background check.


Applications close: Friday 17 November 2017 at 5pm

Interviews anticipated: Late November/Early December 2017


Help individuals turn their potential into reality!

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